Terms and Conditions

Payment and billing

Timing of charges: Payment for accommodation may be charged to the customer's provided payment method either at the time of booking or prior to the check-in date, depending on the type of stay and booking conditions.

Advance payment acknowledgment: When accommodation services are scheduled for a future date, the customer acknowledges and agrees that payment may be collected in advance of the service being provided (deferred fulfillment).

Cancellations and refunds: The method of refund, if applicable, is governed by the specific cancellation terms accepted at the time of booking, which may vary by the selected stay type.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a payment service provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
www.paytrail.com

Online banking

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumers the service works exactly the same way as traditional web payments.