Forenom Additional Services

Make your stay easy!

 

With us, there are no hidden costs and you only pay for what you need. Check out our list of services and personalize your stay!

We offer services for every need. Whether you'd like us to take care of the weekly cleaning for you or you need an extra bed for when the family comes to visit, we've got your back. Most of the services are available in our web shop, depending on the type of accommodation you have selected: Serviced Apartment, Aparthotel or Hostel. Please note, that the services order needs to be placed at least three days in advance.

We have divided our selection of services into different categories to make it easier for you to find what you need. Use the shortcuts below to move directly to the category you're looking for. Or simply browse through the complete list of services below. You can also jump straight to Terms & Conditions.

Reservation management

Arrival and departure

Effortless stay

Stress free departure

One-time services

Damage protection

Other services

Choose your reservation type

NO REGRETS! This reservation cannot be changed or cancelled.

I understand that this reservation type is non-refundable and cannot be changed or cancelled. This is the best available rate, but offers no flexibility compared to the other reservation types.

Change & Cancellation policy

WHAT IF? The reservation can be changed or cancelled before arrival at an extra charge.

Change or cancel your reservation before arrival at an small extra cost. Notify of changes or cancellation within the notice period (1-30 nights) before arrival. The reservation fee will not be refunded.

Change & Cancellation policy

I SET THE RULES. The reservation can be changed or cancelled!

Change or cancel your reservation before arrival or during your stay free of charge. Notify of changes or cancellation within the notice period (1-30 nights) before arrival or during your stay. The reservation fee will not be refunded.

Change & Cancellation policy

Arrival & departure

Early check-in

Select early check-in and you're welcome to arrive at 14:00!

Late check-out

Take it easy in the morning – give yourself an additional two hours and check out late at 13:00!

Key delivery

Instead of picking up the keys from us: agree with us on where and when to deliver the keys to you. The delivery can be arranged within 30 km distance from the accommodation location.

Friendly ride

Fast & safe transport from the airport or train station to your serviced apartment. Plus get the keys & lock codes to your apartment. The shuttle service is available for arrivals, departures or both and is provided by a trusted partner.

​Personal introduction to the apartment & area

A Forenom Guide will show you how everything in the apartment works as well as introduce you to local services and how to commute.

Effortless stay

Select your preferred cleaning frequency

Keep your room nice and tidy by allowing us to clean it! Select one-time cleaning any time you like. Or let us do the final cleaning for you!

Cleaning every 3rd day

Keep your room nice and tidy by allowing us to clean it. We'll change the bedlinen and towels, vacuum and mop the floors, wipe down all surfaces and scrub the bathroom every 3rd day. The service does not include taking out the garbage or doing the dishes.

Weekly cleaning

Just like at home but without having to do the weekly cleaning yourself. Allow us to come in once a week to change the bedlinen and towels, vacuum and mop the floors, wipe down all surfaces and scrub the bathroom. We will also restock the room’s cleaning and maintenance supplies. The service does not include taking out the garbage or doing the dishes.

Cleaning every two weeks

Make your stay a little easier and have our cleaner come in every other week. We'll change the bedlinen and towels, vacuum and mop the floors, wipe down all surfaces and scrub the bathroom. We will also restock the apartment’s cleaning and maintenance supplies. The service does not include taking out the garbage or doing the dishes.

Monthly cleaning

If you only need a little help with keeping your apartment nice and tidy, have our professional cleaner clean it once a month. We recommend combining this service with the Extra set of bedlinen & towels package, so you can change them yourself in between the monthly cleanings. We will also restock the apartment’s cleaning and maintenance supplies. The service does not include taking out the garbage or doing the dishes.

One-time cleaning

We’ll change the bedlinen and towels, vacuum and mop the floors, wipe down all surfaces and scrub the bathroom. We will also restock the apartment’s cleaning and maintenance supplies. Just choose your preferred date and we’ll be there! The services order needs to be placed at least three days in advance. The service does not include taking out the garbage or doing the dishes. Stay fresh and change into a new set. Find extra set of towels from the one-time services!

Stress free departure

Final cleaning at the end of your stay - Medium

We will do the final cleaning for you after you've checked out - just make sure to take out the trash and do the dishes before you go!

Final cleaning at the end of your stay - Full

Have a care-free departure! We will do the final cleaning for you after you've checked out.

One-time services

Extra set of towels

Have an extra set of towels delivered to your room. Please order the delivery at least three days before your preferred delivery date.

Extra set of bedlinen and towels

Have an extra set of linen and towels delivered to your room. Please order the delivery at least three days before your preferred delivery date.

Baby Crib

A baby cot will be made up for your arrival to keep your child comfortable and safe at night. We will deliver a baby cot to the apartment including duvet, pillow and linen.

Extra bed

We will deliver an extra bed to the apartment including duvet, pillow, linen and towels.

​Double the comfort

Double your sleeping comfort with a double bed mattress for couple. We’ll take care of mattress delivery and setup.

Unlimited parking

Enjoy unlimited parking near your apartment or room. This offer is available in selected accommodations with indoor and outdoor car parks and carports.

Breakfast

Many of our locations offer breakfast on site or elsewhere.

Pets

Bring your best friend to stay with you! We welcome pets in most locations for a small daily fee.

Healthy workspace

Working from home? Invest in healthy comfort and request an office desk and ergonomic desk chair for your apartment. You can also order them separately.

Chef’s dream i.e. Complementary kitchen package

Cooking for a team? Our full kitchen package includes for example pizza cutter, rolling pin, pie server, serving board, whisk, grater, masher and much more. Let us know what you need!

Take it easy and share your screen

Enjoy your favorite streaming services, films, videos or music with Chromecast. Just plug the device into the TV’s HDMI port and start streaming. If you need help setting up Chromecast, just ask. You can also connect your computer, smart device or game console to the TV’s HDMI port.

Stop the virus

Let’s stay healthy together! Ask for our Stop the virus package and make your stay safer. The package includes extra hand soap, paper hand towels, extra cleaning cloths, disinfectants and guidelines for hand hygiene.

Extra fridge or freezer

Arriving with a group? Order an extra fridge or freezer for the duration of your stay! We will deliver your order on the first day of your stay or at the latest within 7 days from the order.

Damage protection and insurance

Damage protection

Your liability is limited to 1000 € in case of any accidental damage caused to the apartment or the room. When choosing this service you approve the terms and conditions of the service.

Palveluehdot

Damage protection PLUS

Your liability is limited to 300 € in case of any accidental damage caused to the apartment or the room or the furniture. When choosing this service you approve the terms and conditions of the service.

Palveluehdot

Other services

Delayed invoicing

Pay conveniently! Would you like to check in first and pay afterwards? This service is available only to corporate customers.

Contact us

Reservation fee

You can book accommodation through our 24h online store without any extra charge! But if you would like to get a help from us to make a reservation for 1-6 night stays, a small reservation fee will be added to your booking.

Any Other Service

We do our best to accommodate for your every need! Please contact our Customer Service if you have any requests and we’ll try to make it happen!

Contact us

Terms & Conditions

Click the link below to view detailed Terms & Conditions for the following services:

  1. Change & cancellation policy
  2. Damage protection
  3. Damage protection PLUS
  4. Pets